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Case managers shouldnt wait for their hospitals to institute cultural competency initiatives. They should try to become more aware of their patients culture and beliefs on their own and make it a continuing process, asserts Joyce E. Vaughn, RN, CCM, a Louisville, KY-based case management consultant and former hospital case manager.
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The National Cancer Act of 1971 set cancer rehabilitation as a goal and provided money to develop training programs and research projects. Soon after, the Bethesda, MD-based National Cancer Institute identified four objectives for rehabilitation of cancer patients: psychosocial support, optimization of physical functioning, vocational counseling, and optimization of social functioning.
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If you want to improve your patient satisfaction ratings, dont start by looking at how happy your patients are. Start by looking at satisfaction levels among your staff.
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Whether as employees of a covered health care entity or independent business associates, case managers must ensure that they are in compliance with the privacy requirements of the Health Insurance Portability and Accountability Act (HIPAA).
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The Commission for Case Manager Certification (CCMC) in Rolling Meadows, IL, is revising its Code of Professional Conduct for case managers and is seeking feedback on the draft revision from professionals in the case management field, including certified and noncertified individuals.
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If you think your hospital doesnt have a problem with denials and you arent doing anything to track them, Christine Collins, CHAM, director of patient access for Bostons Brigham & Womens Hospital, strongly suggests that you just dont know one way or the other.
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There is much to rejoice about in the final rule of the Emergency Medical Treatment and Active Labor Act, with many of the most vexing parts of the law either clarified or eliminated altogether, but there still is plenty to keep you busy.
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To provide you with critical information on the updated regulations from the Centers for Medicare & Medicaid Services, Thomson American Health Consultants offers "New EMTALA Regulations: Are They Too Good to be True?" an audio conference on Tuesday, Oct. 21, from 2:30-3:30 p.m., EST.
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When the training and data quality staff took over the competency assessment of patient access employees at Milwaukee-based Aurora Health Care, they added a little regional flair to the process. A competency fair, inspired by Wisconsins popular state fair, replaced the previous practice of having supervisors with checklists review critical functions and material with individual registrars.
